The short version. Email privacy@jomchats.com from the address or WhatsApp number you used, say you want your data deleted, and we will confirm within 21 days. To stop marketing messages immediately instead, just reply STOP or BERHENTI on WhatsApp.
Which one are you?
You messaged a business's WhatsApp number
You chatted with a shop, agency or developer and their WhatsApp was answered by JomChats. That business is the owner of your data. We hold it on their behalf.
You have two routes, and both work:
- Ask us. Email privacy@jomchats.com. We will pass your request to the business and delete the data we hold, unless they have a lawful reason to keep it — for example an ongoing transaction or a legal obligation. We will tell you either way.
- Ask the business directly. They are the data controller and can instruct us to delete immediately.
You are a JomChats client
Email us from your registered account address, or ask us in your WhatsApp support thread. You can request deletion of a single customer's records, or of your entire account.
You filled in a form on jomchats.com
Email privacy@jomchats.com and we will erase your enquiry record.
What we need from you
- The WhatsApp phone number or email address the data is attached to.
- Roughly which business you contacted, if you remember — it helps us find the right record quickly.
- Whether you want everything deleted, or only to stop being contacted.
We will verify that the request is really from you before we delete anything — normally by asking you to send a message from the WhatsApp number in question. This protects you: without it, anyone could erase someone else's records.
What gets deleted
| Deleted | Kept, and why |
|---|---|
|
Your message history and conversation records Your phone number and profile name Enquiry details you gave — name, budget, area, purpose Appointment and booking records Notes and lead records held about you Any files you sent |
Opt-out record. If you asked not to be contacted, we keep the minimum needed — normally just your number — so we can honour it. Deleting that record would let you be messaged again. Invoices and accounting records, for 7 years, as Malaysian tax law requires. Anything subject to a legal hold, for as long as required. |
How long it takes
- We acknowledge your request within 7 days.
- We complete it and confirm within 21 days.
- Deleted data is removed from encrypted backups within a further 30 days as those backups expire on their normal cycle.
Stopping messages without deleting anything
If you only want the messages to stop, you do not need to email anyone. Reply to any message from the business with:
- STOP, or
- BERHENTI
This takes effect immediately and permanently. It is handled before the AI ever sees your message, so it works even if the assistant is busy or offline. You can also block the number in WhatsApp, which stops delivery at Meta's end.
Closing a JomChats account entirely
When a client's account is terminated, their data is available for export for 30 days and is then deleted within a further 30 days, other than records we must retain by law. Meta assets — the business portfolio, the app, the WhatsApp account and the phone number — belong to the client and are never deleted by us.
Your other rights
Deletion is one of several rights you have under Malaysia's Personal Data Protection Act 2010, as amended. You may also ask for a copy of your data, ask us to correct it, withdraw consent, or ask us to limit how it is used. Our Privacy Policy explains all of them.
If you are unhappy with how we handle your request, you may complain to the Personal Data Protection Commissioner, Department of Personal Data Protection (JPDP), Malaysia.
Contact
- Deletion and privacy requests: privacy@jomchats.com
- Everything else: hello@jomchats.com